When and how do I pay?

We require full payment to secure your event date. Add-ons can be added at anytime 72 hours before your event...

What if I need to cancel?

We do not offer a refund, but we can change your reservation if notified within 72 hours of the original event date.
If you need to cancel your booking, we will apply your payment towards a rescheduled event if it is within 6 months of the original event date. The canceled event must be equal or higher value when rescheduling.
If the Client does not show up to the Event, the option to reschedule will not be provided and payment will not be refunded.

How do I select a location?

Nothing influences a picnic more than the location, locale is the most important variable of any picnic experience. Remember, all picnic spots are not created equal and finding the right one can make or break your picnic experience. Think about accessibility and regulations when choosing your location.
We have several locations that we can suggest for your picnic.

How far in advance do I need to book my picnic?

We book fast so we highly recommend booking sooner than later.
We ask for at least 7 to 10 days’ notice to get your picnic prepared, however, early booking is recommended to secure your desired date and time.
Depending on availability, we may be able to accommodate last-minute booking.

Where are you located?

We are based out in downtown Murphys.. We are happy to travel to accommodate your picnic experience but locations outside of 20 minute travel may incur additional fees. Please be sure to include specific location requests when booking.

What if I need to cancel?

We do not offer a refund, but we can change your reservation if notified within 72 hours of the original event date. If not, it may result in the loss of the 50% non-refundable deposit
If you need to cancel your booking, we will apply your payment towards a rescheduled event if it is within 6 months of the original event date. The canceled event must be equal or higher value when rescheduling.
If the Client does not show up to the Event, the option to reschedule will not be provided and payment will not be refunded.

Can I secure my event date without all the details finalized?

Yes! You can be modify your picnic up to 72 hours in advance, so all details will need to be finalized by that time.

What if the weather forecast predicts rain or bad weather conditions?

In the event of poor weather conditions, (heavy winds, rains or snow) Lush Picnics will not assemble items outdoors. The Client has up to 48 hours prior to the Event to decide if they would like to proceed with alternate arrangements at an indoor or covered location or to reschedule the event date.
We will do our best to monitor the weather forecast and contact our clients prior to the event but it will ultimately be your responsibility to monitor and take action accordingly.
You will have 6 months to rebook with a credit towards the same picnic setup.

How many guests can you accommodate?

We can currently accommodate up to 12 guests. If you have a larger party, let’s talk.
What about the food?

We can handle the arrangement of food for your event but it is not required. See Add On menu for an assortment o
If the client prefers, they may bring their own food for the event. We are not able to provide equipment or set up for personal food as our caterer provides those set ups.

Do you provide alcohol?

Due to restrictions and licensing, we cannot sell or provide alcohol. It is the responsibility of the Client to check the alcohol laws of any venue or public space being used for your event. It is always important to follow the rules of the location and to be responsible and respectful.
LUSH takes no responsibility for any alcohol consumption or penalties occurred. We are not liable for the disregard of those rules.

What about loss or damage to rental items?

All rental items supplied to the Client are property of Lush Picnics unless otherwise stated. .
Any loss or damage to the equipment will be charged accordingly.
Damage to or loss of rental items within the period of booking will be reported by the Client to Lush Picnics immediately.
If rental items are lost, the Client must pay to Lush Picnics the current replacement cost of the rental items.
If the rental items are damaged, the Client must pay for all repairs.